Terms of service

UVEAL Warranty Terms and Conditions

This Warranty Policy applies to the UVEAL Medical Device and its associated components. By purchasing or using the device, the customer agrees to the terms outlined below.

1. Component Warranty Overview

2. Specific Product Conditions

A. Attachable Scope (Single-Use)

The attachable scope is designed and sold as a single-use medical consumable. Due to its nature and hygiene protocols, it carries no warranty. Once the packaging is unsealed or the product is used, it cannot be returned or warranted.

B. Software and Applications

UVEAL utilizes third-party software and mobile applications for visualization and data management.

1. UVEAL provides no warranty regarding software functionality or compatibility.
2. Users are responsible for ensuring their mobile device meets the software requirements provided by the third-party developers.

C. Camera Unit (6-Month Limited Warranty)

The camera unit is covered by a 6-month limited warranty, strictly subject to the following conditions:

1. Pre-Dispatch Quality Control: Every unit is checked and verified for full functionality prior to dispatch. Therefore, the warranty does not cover pre-existing hardware issues.
2. Exclusion of Physical Damage: If the camera breaks, suffers impact damage, or is otherwise physically compromised during use, it is not covered under warranty.
3. Device Compatibility & OTG Support: It is the customer’s responsibility to ensure their mobile device is OTG (On-The-Go) compatible.
   Strict Policy: If the UVEAL camera is non-functional due to the user's phone being incompatible or lacking OTG support, this is not considered a product defect and will not be covered under warranty.

3. Claims and Technical Support Process

If a camera unit is suspected to be non-functional, the following mandatory protocol must be followed:

Step 1: Mandatory Online Debugging

Before any return is authorized, the customer must participate in a remote debugging session. This session will determine if the problem lies with the camera hardware or the host mobile device (e.g., OTG settings being disabled or hardware incompatibility).

Step 2: Authorized Return

If the issue persists after debugging and a camera defect is suspected: The customer is responsible for the cost of shipping the camera back to our facility for a detailed inspection.

Step 3: Inspection and Resolution

1. If a factory defect is confirmed: We will reimburse the customer for the return shipment costs and supply a new replacement camera at no additional cost.
2. If no defect is found: If the unit is functional and the issue was related to user error or device incompatibility, the original unit will be returned at the customer's expense.